Last Updated: October 22, 2026

This Privacy Policy (“Privacy Policy” or “Policy”) explains how Watermark Restoration, Inc. (“Company,” or “we,” or “us,” or “our”) collects personal information based on your interactions with us, including online through our websites and offline in connection with the services we provide (the “Services”).

This Policy describes our practices with respect to the collection and use of personal information and describes rights you may have with respect to your personal information. By using this website and otherwise interacting with us, you agree to the terms of our Terms of Service, including this Policy.

This Policy does not cover the personal information we collect about employees and independent contractors, or job applicants.

Personal Information We Collect

We collect and process the following categories of personal information:

• Personal identifiers: name; email address; home, business, service, or billing address; telephone numbers; contact preferences; IP address
• Commercial and financial information: records of services you purchased, obtained, or considered and payment information
• Internet or other electronic network activity information: your device and browser type, information regarding your interaction with our website and advertisements
• Audio information: recordings of customer service calls

We have collected the same categories of personal information in the 12 months prior to the date of this Privacy Policy.

Sources From Which We Collect Personal Information

We collect personal information directly from our customers, website users, and representatives of entities with which we do business or may do business. We also collect personal information from data aggregators and data brokers.

Purposes for Collection of Personal Information

We use your personal information to provide you with the information you request and services that you order or that are ordered on your behalf. We may also use personal information to contact you from time to time to provide you with advertisements and marketing promotions and offers about products or services we think may be of interest to you, including our own products and services as well as those of our affiliates.

We also use personal information about your use of our Services to monitor and improve our websites; for internal business analysis; to prevent fraud, activities that violate our Terms of Service, or that are illegal; and to protect our rights and the rights and safety of our users or others.

Our Use of Cookies and Analytics

We may use cookies, pixel tags, web beacons and other similar tracking technologies (“tracking technologies”) to automatically collect information through our websites. Tracking technologies are small data files placed on your computer, tablet, mobile phone, or other devices that record certain pieces of information when you visit our websites. We may use these tracking technologies to help identify irregular behavior, prevent fraudulent activity and improve security, and/or make it possible for you to save your preferences and help us understand how you interact with our Services.

We also allow third parties (including Google and Meta) to use third party cookies, web beacons, and other storage technologies to collect or receive information about how you interact with our websites and elsewhere on the Internet, and use that information to provide analytics and other measurements services and to deliver and target advertisements tailored to you. Third parties may also use some of these technologies to assist us in determining if you require assistance or are having problems navigating on our websites. This may include technologies that record your interactions with the websites, including without limitation, your keystrokes, mouse clicks, screen touches, and information about when, how and from where you accessed our websites.

You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.

We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit a Site, what pages they visit when they do so, and what other websites they visited prior to visiting our website. For information about Google’s privacy practices, please refer to Google’s Privacy Policy: https://policies.google.com/privacy.

Categories of Personal Information We Disclose to Third Parties

As noted above, we engage in digital advertising. To do so, we may share personal information with third parties that operate in the digital advertising ecosystem, including advertising networks, ad tech platforms, and social media companies. We may share the following types of personal information with them: personal identifiers (including IP address, mobile advertising IDs) and internet or other electronic activity information. You have rights to opt out of this type of information sharing; see below.

Additional Information About How We May Disclose Personal Information

We also share personal information with entities that don’t meet the definition of “third parties” under data privacy laws. Rather, these are entities that we use to help us operate our company and provide our services and which agree to limit their use of personal information that we share with them.

We may also disclose your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also disclose your personal information to third parties to help detect and protect against fraud or data security vulnerabilities. And we may disclose or transfer your personal information to a third party in the event of an actual or potential sale, merger, reorganization of our entity, or other restructuring.

Personal Information of Minors

Our products and website are not directed to minors under the age of 18 and we do not knowingly sell or share for purposes of behavioral advertising the personal information of minors, including minors under 18 years of age.

SMS or Text Messaging Consent Terms and Conditions

From time to time, we may send text messages, including for marketing or informational purposes. We do not share information we obtain as part of obtaining consent for text messages with third parties or affiliates; it will only be disclosed to service providers that operate our SMS/text messaging service for the purpose of providing that service. To the extent there are delays in the delivery of messages, carriers are not liable for any such delays or undelivered messages.

If you have consented to receive text messages from us, you may receive such messages about appointments, order status, promotions. Messages rates may apply and messaging frequency may vary. You may opt out of text messages by texting STOP when you receive a message from us. For additional information, text HELP. We will also provide you with links to this Policy and our Terms of Service. You can also reach our customer service at 855.507.1517.

Third Party Websites

Our websites may contain links to third-party websites, including social media buttons that link to social media platforms. This Policy does not govern how those third parties or social media platforms collect or use personal information and we do not endorse or have control over their practices. The privacy policies and terms of use for those third parties’ websites/apps or social media platforms govern those companies’ privacy practices. We are not responsible for the content or privacy practices of any third-party websites or platforms.

Securing Your Personal Data

We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to maintaining a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to factors that cannot reasonably be prevented. Accordingly, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.

Changes to This Policy

We will review and update this Policy from time to time. If changes are made, we will update the Privacy Policy and reflect the date of such modification in the date above. If the changes are material, you will be notified via a notice on our website.

Accessibility

To make accessibility-related requests or report barriers, please contact us at info@watermark.us.com or 855.507.1517.

U.S. State Data Privacy Rights

Consumer Rights Under Texas’s Comprehensive Data Privacy Law

Right to Know: The right to confirm whether or not we are processing a consumer’s personal information and to access such data.

Right to Access: The right to access or request a copy of the personal information we have collected from the consumer, subject to certain exceptions.

Right to Delete: The right to request deletion of their personal information that we have collected from or about the consumer and to have such information deleted, subject to certain exceptions.

Right to Correct: The right to request that we correct inaccuracies in the consumer’s personal information, taking into account the nature of personal data and purposes of processing such information.

Rights to Opt-Out: Various rights to request that we stop using the consumer’s personal information for one or more of the following purposes:

• Sale of Personal Information: The right to request that we stop selling their personal information, consistent with the definition of “sale” under Texas law.
• Targeted Advertising: The right to request that we stop processing their personal information for targeted advertising.

Exercising Your Rights

To exercise rights to know, access, delete, or correct, submit a request by contacting us at info@watermark.us.com or 855.507.1517. We will provide a substantive response to these requests within 45 days of the date on which we receive your request. If we require additional information or time to process your requests, we will contact you.

To exercise opt-out rights, submit your request by contacting us at info@watermark.us.com or 855.507.1517.

Verification of Requests

When you exercise rights other than opt-out rights, we will take steps to verify your identity. We will attempt to match information you provide with that we maintain or collect about you.

If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.

When We Do Not Act on a Request – Appeal Process

In some cases, we may not act on your requests (e.g., if we cannot do so under other laws that apply). When this is the case, we will explain our reasons for not providing you with the information or taking the action (e.g., correcting data) you requested.

Additionally, you have the right to appeal our decision by contacting us at info@watermark.us.com or 855.507.1517 within 30 days after your receipt of our decision.

Non-Discrimination

If you exercise any of the rights explained in this Privacy Policy, we will continue to treat you fairly. If you exercise your rights under this Privacy Policy, you will not be denied or charged different prices or rates for services or provided a different level or quality of services than others.

Contact Us

If there are any questions regarding this Privacy Policy or to request a copy of this Privacy Policy in another format, you may contact us at info@watermark.us.com or 855.507.1517.